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Night Auditor

Barnsley Resort
Job Description
The Night Auditor is responsible for performing a variety of guest services activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class resort. Provides information about resort offerings, makes guest reservations for overnight stays, registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests. Exceeds expectations by proactively anticipating guest needs.
Essential Duties:
  • Welcomes and serves all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email.
  • Handles all guest complaints, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction.
  • Reserves, registers and checks out guests completely, following the procedures and policies set up for this process
  • Works closely with Overnight Bell Attendant to accommodate guest requests, gift deliveries, luggage assistance, valet service and escorts.
  • Communicates with Night Security to help ensure guest safety during normal operation and in case of emergency.
  • Utilizes proper selling techniques and strategies to maximize room and outlet revenues.
  • Ensures proactive building of guest history.
  • Processes credit card authorizations for each guest upon arrival and as needed during stay.
  • Prepares daily billing documents for outlets to use the next day.
  • Accurately post charges to group, guest, member and house accounts.
  • Forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and/or trace system.
  • Ensures the accuracy of billing for each guest.
  • Accurately accounts the daily bank issuance.
  • Orders room drop items and ensures ancillary charges are scheduled appropriately.
  • Runs nightly audit and separates guest tickets.
  • Maintains accurate house account Excel spreadsheets.
  • Runs various sales reports after outlets are close for the day and processes the data into daily revenue reports.
  • Processes and reconciles daily service charge breakdown spreadsheet.
  • Completes daily administrative tasks.

To apply for this position and view the complete job description, please visit the employment page of our website at http://barnsleyresort.com/employment.aspx  . You can also pick up an application at the gatehouse.  Please follow the directions for the job application process. We are not able to accept phone calls or walk in applicants.  Barnsley Resort is a Drug Free Workplace. Background check and drug testing is required for employment. 
Contact Information