o This position is empowered to guarantee total guest satisfaction.
o Display hospitality and professionalism to our guests at all times.
o Take pride in representing Duke Hospitality professionally with our guests.
o Assure that all transactions with guests are handled in a legal, ethical manner.
o Comply with Company Standards of Service as outlined for Duke Hospitality.
o Project a favorable image of Duke Hospitality to the public at all times.
o Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
o Complete Departmental, Duke Hospitality, and Brand standards training as assigned.
o Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
o Have a thorough knowledge of emergency procedures.
o Strong organizational skills and the ability to plan work schedule, prioritizing work tasks and responsibilities.
o Complete 45-52 sales activities per week.
o Required to meet financial sales goals on monthly basis.
o Develops and Initiates all actions necessary and appropriate to achieve established sales goals and business revenue goals for the hotel.
o Responds to contacts for hotel information in a timely and professional manner.
o Responds & follows-up in timely manner to ALL leads/RFPs from Brand Sales Organization, Event Facilities, Convention & Visitor Bureaus and/or other Booking Agencies, and other leads for potential business opportunities for our hotel.
o Actively and consistently participates in sales meetings, planning sessions, and brainstorming opportunities to increase results for hotel’s business.
o Maintains highest level of professionalism at all times.
o Completes daily sales activity information within SalesPR
Data entry using SalesPRO.
o Prepares and distributes internal/external letters, forms, bookings, contracts, BEO’s, group resumes, rooming lists, event schedules, and mail in an accurate and timely manner.
o Responsible for ensuring group rooming lists are received by cut-off date and properly entered in hotel’s RESERVATION AND PMS, with copies inserted in Front Desk Group Resume Book.
o Responsible for securing completed direct bill applications, distribution of group credit information, and accurate adherence to group billing procedures.
o Monitors business trends and directs adjustments to Revenue Maximization Strategies.
o Trace VIP guests for arrival, room assignments, and amenities.
o Accurate and timely preparation of contracts, reports, and other paperwork related to the sales department functions.
o Maintains Group History, traces, follow-ups, utilizing Sales Office systems.
o Traces dates for contact follow-up and all actions necessary for group bookings.
o Assist in preparation of daily, weekly and monthly reports and Group Log Book.
o Assists GM in preparation and timely submission of weekly STAR Report review.
o Completes weekly Sales Department Productivity Analysis Report.
o Maintains organization of office for filing, faxing and distribution of all correspondence
o Assists GM during development of Hotel’s Marketing Plan, Budget, and RFP submissions as needed.
o Demonstrate working knowledge of the Brand service standards.
o Assimilate into the Hotel’s “Guest Service” culture through understanding, supporting and participating in all elements of providing our hotel’s guests with Superior Guest Service.
o Maintenance of computer data for Sales Department including updating and troubleshooting.
o Participates in hotel’s Manager on Duty program (once trained on responsibilities).
o Any other duties directed by the General Manager, and/or Corporate Management.
o Reports directly to the General Manager.