Facebook x100  LinkedIn x100 Twitter x100  YouTube x100

Spa Coordinator

Barnsley Resort
Job Description
This position is responsible for providing a courteous, friendly and professional experience for each guest in commensurate with the demands of a world-class resort. Provides information about spa offerings, handles all appointment scheduling and coordinates with other departments to satisfy guest requests. Exceeds expectations by proactively anticipating guest needs.

Essential Duties
· To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email
· To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction
· To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process
· To utilize proper selling techniques and strategies to maximize spa revenues
· To possess the ability to answer, offer suggestions and provide descriptive information pertaining to the spa and resort
· To possess the ability to recommend home care products, promote other spa services and suggest scheduling future appointments
· To accurately post charges to group, guest, member and house accounts when necessary
· To forward messages to departments with regards to guest requests and expectations and to follow up on requests via phone or email
· To ensure the accuracy of billing for each guest
· To accurately account for daily bank issuance
· To sell, make, process and mail gift certificates
· To maintain and count daily bank balance according to accounting standards

To apply for this position, please visit the employment page of our website. You can also pick up an application at our gatehouse. Please follow the directions for the job application process. We are not able to accept phone calls or walk in applicants. Barnsley Resort is a Drug Free Workplace. Background check and drug testing is required for employment.
Contact Information