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Turndown Attendant

Barnsley Resort
Job Description
The Turndown Attendant creates a restful evening environment for our guests through thoughtful attention to detail and pleasant, timely response to requests.

Essential Duties
• Provide turndown service to designated rooms:
o Empty trash containers
o Remove all dirty terry and replace with clean in designated layout
o Turndown bed to resort standards, changing sheets upon request
o Place specified items in designated locations (turndown amenity, turndown cards, bathrobe, TV remote control, etc.)
o Set television to designated station and volume
o Refresh ice bucket, coffee service tray and glasses
o Close drapes/shutters
o Set lighting and thermostat to designated levels
o Remove Room Service trays/tables/items from room to restaurant areas
o Rehang/refold clothes and neatly arrange guest items
o Remove soil/debris from surfaces as needed 
o Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Fulfill service orders from guests, in a courteous and timely manner (refilling ice, lighting fireplaces, providing cribs, making up sofa sleepers, etc.)
• Give information as needed to guests regarding all aspects of the resort
• Handle guest complaints, ensuring guest satisfaction and management follow up
• Report maintenance issues while to ensure timely repair
• Report and/or replace missing or damaged room supplies such as linens, irons, hairdryers, coffeepots, etc. 
• Turn over any lost and found items from guestrooms to the Front Office as they are found
• Update status of rooms on assignment sheet; accurately complete checklists
• Maintain a clean, well-organized and well stocked work cart; restock carts for following shift
• Know and follow safety and security practices

To apply for this position and view the complete job description, please visit the employment page of our website at http://barnsleyresort.com/employment.aspx  . You can also pick up an application at the gatehouse.  Please follow the directions for the job application process. We are not able to accept phone calls or walk in applicants.  Barnsley Resort is a Drug Free Workplace. Background check and drug testing is required for employment.