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BEGIN:VEVENT
DTSTART:20241122T150000Z
DTEND:20241122T170000Z
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SUMMARY:"Crafting an Exceptional Customer Service Experience" Workshop
DESCRIPTION:"Crafting an Exceptional Customer Service Experience" Workshop\n\n\n\nFriday\, November 22\, 2024\, 10 AM - 12 PM\n\nFee: Free\n\n\n\nIn this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.\n\n\n\nDefine Your Solution\n\n	What it takes to have a happy customer\n	Determine the problem that you solve\, the value you provide\, and what differentiates you from others\n	How to deliver superior customer service \n	How to measure customer success \n\n\n\nSet expectations\n\n\n	Be clear on what is to be provided\n	Do you offer more or less than comparable offerings?\n	What you say matters\n\n\n\nDeliver what you commit to...and more\n\n\n	Don't overpromise\, overdeliver\n	Include surprise extra\n\n\n\nTimely response to Feedback...good and bad\n\n\n\nRegister Online
X-ALT-DESC;FMTTYPE=text/html:<strong>&quot\;Crafting an Exceptional Customer Service Experience</strong><strong>&quot\; Workshop<br />\n<br />\nFriday\, November 22\, 2024\, 10 AM - 12 PM<br />\nFee: Free</strong><br />\n<br />\nIn this <strong>Live Online Workshop</strong> you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.<br />\n<br />\n<strong>Define Your Solution</strong>\n<ul>\n	<li>What it takes to have a happy customer</li>\n	<li>Determine the problem that you solve\, the value you provide\, and what differentiates you from others</li>\n	<li>How to deliver superior customer service&nbsp\;</li>\n	<li>How to measure customer success&nbsp\;</li>\n</ul>\n<br />\n<strong>Set expectations</strong>\n\n<ul>\n	<li>Be clear on what is to be provided</li>\n	<li>Do you offer more or less than comparable offerings?</li>\n	<li>What you say matters</li>\n</ul>\n<br />\n<strong>Deliver what you commit to...and more</strong>\n\n<ul>\n	<li>Don&#39\;t overpromise\, overdeliver</li>\n	<li>Include surprise extra</li>\n</ul>\n<br />\n<strong>Timely response to Feedback...good and bad</strong><br />\n<br />\n<a href="https://www.score.org/northmetroatlanta/event/crafting-exceptional-customer-service-experience" target="_blank"><strong>Register Online</strong></a>
LOCATION:Online Workshop
UID:e.1202.166968
SEQUENCE:3
DTSTAMP:20260422T155011Z
URL:https://business.cartersvillechamber.com/events/details/crafting-an-exceptional-customer-service-experience-workshop-166968
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