BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20151029
DTEND;VALUE=DATE:20151030
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:How to Turn Frustration Into Delight
DESCRIPTION:How to Turn Frustration into Delight\n\n \nEvery day businesses frustrate their customers and employees. Unfortunately\, a lack or recognition of this frustration and the inability to respond proactively cost businesses in terms of employee output\, customer satisfaction\, loyalty and ultimately - productivity and profitability. Participants will receive a detailed 24-page report (compiled from a pre-program assessment) that will allow them to understand their preferences in the area of customer service\, communication\, motivation\, and management style.\n\n \n\nThe program consists of a half-day session during which participants will be actively engaged in the learning process. Participants will both experience the different ways the four interaction styles solve problems and address challenges. During the program\, participants will:\n\n \n\n\n	Learn how not to alienate 2/3 of your customers and employees.\n	Understand the 4 Steps to 'Turn Frustration into Delight'.\n	Create action plans for communicating and selling to every employee\, customer and client.\n	Learn the keys to motivate\, manage and communicate with your team.\n\n\n\nGreenville\, SC - July 14\n\nAtlanta\, GA - August 13\n\nNashville\, TN - September 1\n\nCharlotte\, NC - September 24\n\nKnoxville\, TN - October 8\n\nJacksonville\, FL - October 29\n\nOrlando\, FL - November 10\n\nTampa\, FL - November 19\n\n\n\nLearn more at http://www.transformingresults.com/how-to-turn-frustration-into-delight/\n\n\n\nFor additional information\, contact Kathy Hall at 770-548-6323.
X-ALT-DESC;FMTTYPE=text/html:How to Turn Frustration into Delight<br />\n&nbsp\;\n<p>Every day businesses frustrate their customers and employees. Unfortunately\, a lack or recognition of this frustration and the inability to respond proactively cost businesses in terms of employee output\, customer satisfaction\, loyalty and ultimately - productivity and profitability. Participants will receive a detailed 24-page report (compiled from a pre-program assessment) that will allow them to understand their preferences in the area of customer service\, communication\, motivation\, and management style.<br />\n&nbsp\;</p>\n\n<p>The program consists of a half-day session during which participants will be actively engaged in the learning process. Participants will both experience the different ways the four interaction styles solve problems and address challenges. During the program\, participants will:<br />\n&nbsp\;</p>\n\n<ul>\n	<li>Learn how not to alienate 2/3 of your customers and employees.</li>\n	<li>Understand the 4 Steps to &#39\;Turn Frustration into Delight&#39\;.</li>\n	<li>Create action plans for communicating and selling to every employee\, customer and client.</li>\n	<li>Learn the keys to motivate\, manage and communicate with your team.</li>\n</ul>\n<br />\n<strong>Greenville\, SC</strong> - July 14<br />\n<strong>Atlanta\, GA</strong> - August 13<br />\n<b>Nashville\, TN</b> - September 1<br />\n<b>Charlotte\, NC</b> - September 24<br />\n<b>Knoxville\, TN</b> - October 8<br />\n<strong>Jacksonville\, FL - October 29</strong><br />\n<b>Orlando\, FL</b> - November 10<br />\n<b>Tampa\, FL</b> - November 19\n\n<div style="float: left\; width: 67%\;"><br />\nLearn more at <a href="http://www.transformingresults.com/how-to-turn-frustration-into-delight/">http://www.transformingresults.com/how-to-turn-frustration-into-delight/</a><br />\n<br />\nFor additional information\, contact Kathy Hall at 770-548-6323.<br />\n&nbsp\;</div>\n
LOCATION:Jacksonville\, FL
UID:e.1202.126733
SEQUENCE:3
DTSTAMP:20260517T094822Z
URL:https://business.cartersvillechamber.com/events/details/how-to-turn-frustration-into-delight-10-29-2015-126733
END:VEVENT

END:VCALENDAR