Front Desk Agent

The Holiday Inn Express & Suites in Cartersville is looking for friendly, dependable, and customer-focused individuals to join our Front Desk team. If you enjoy providing outstanding guest service in a fast-paced environment, we'd love to hear from you!

Available Shifts:

• Morning Shift
• Evening Shift
• Full-Time and Part-Time opportunities available

Responsibilities:

• Welcome and check guests in and out efficiently
• Answer phone calls and assist with reservations
• Provide excellent customer service and resolve guest concerns professionally
• Process payments and maintain accurate guest accounts
• Respond to guest requests and coordinate with housekeeping and maintenance
• Maintain a clean, organized, and professional front desk area
• Follow IHG brand standards and hotel policies

Qualifications:

• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer skills
• Reliable, punctual, and team-oriented
• Previous hotel or customer service experience is preferred, but not required—we are happy to train the right candidate.
• Must be available to work weekends and holidays as needed.

If you are dependable, have a positive attitude, and enjoy helping people, we encourage you to apply and become part of our team!

If you're interested in joining our team, we'd love to hear from you!

Please email your resume to krishna@lotushg.com. Qualified candidates will be contacted to schedule an interview.

We look forward to reviewing your application!

Apply today and join the Holiday Inn Express & Suites Cartersville family!