"Crafting an Exceptional Customer Service Experience" Workshop
Date and Time
Friday Feb 27, 2026
10:00 AM - 12:00 PM EST
Friday, February 27, 2026, 10 AM - 12 PM
Location
Online Workshop
Fees/Admission
$10
Website
Contact Information
SCORE North Metro Atlanta, 678-506-0718
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"Crafting an Exceptional Customer Ser...
Description
"Crafting an Exceptional Customer Service Experience" Workshop
Friday, February 27, 2026, 10 AM - 12 PM
Fee: $10
In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction and Why It Pays Off.
Research Shows Happy Customers:
- Buy More Frequently
- Spend More
- Are Less Price Sensitive
- Make Referrals
How to Make Your Customers Happy
Define your solution
- What it takes to have a happy customer
- Determine the problem that you solve, the value you provide, and what differentiates you from others
- How to deliver superior customer service
- How to measure customer success
Set expectations
- Be clear on what is to be provided
- Do you offer more or less than comparable offerings?
- What you say matters
Deliver what you commit to ... and more
- Don't overpromise, overdeliver
- Include a surprise extra
- Provide Timely response to Feedback ... good and bad
Register Online
