Dispatcher
JOB STATEMENT:
Oversee the day-to-day operations of all service request & installs.
ESSENTIAL FUNCTIONS:
- Manage all service & install requests from customers.
- Responsible for entering all documentation required for all requests following rules & procedures.
- Make final dispatch decisions if Sales Manager is unavailable.
- Responsible for addressing related dispatch concerns.
- Responsible for the submission and ensure accuracy of timecards at the end of each week.
- Make sure all jobs are closed out & invoiced correctly in a timely manner.
- Monitors service calls making proactive adjustments to maximize on-time performance.
- Responsible for customers satisfaction by communicating and working closely to handling customers’ needs.
- Communicate with managers as needed to maximize efficiency and resolve issues.
- Ensure adherence to safety rules, government regulations and company policies and procedures.
- Maintain a clean and orderly work area.
- Comply with all OSHA Safety and Health rules and always wear personal protective equipment as required.
- Other duties as assigned.
JOB SPECIFICATIONS:
- High school diploma or equivalent preferred.
- One to two years previous work-related skill, knowledge, or experience.
- Basic reading, writing and math skills required.
- Intermediate computer skills required, Outlook email, Word, Excel.
PHYSICAL DEMANDS:
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
