Front Desk Attendent

We are looking for a friendly, professional, and dependable Front Desk Attendant to join our hotel team. The Front Desk Attendant is responsible for welcoming guests, managing check-ins and check-outs, answering guest inquiries, and providing excellent customer service to ensure a positive guest experience.

Responsibilities

• Greet guests with a positive and professional attitude
• Check guests in and out efficiently
• Answer phone calls and respond to guest questions or concerns
• Make and manage room reservations
• Process payments and maintain accurate records
• Handle guest requests and resolve issues promptly
• Maintain a clean and organized front desk area
• Coordinate with housekeeping and maintenance staff as needed
• Follow hotel policies and procedures

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer and phone skills
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and professional appearance
• Flexible schedule, including weekends and holidays
• High school diploma or equivalent preferred